Frequently Asked Questions
Everything you need to know about our custom laser-engraved home decor.
How long does it take to process my order?
Since each piece is custom-crafted, our standard processing time is 3-5 business days before your item is shipped.
What materials do you use for your lasercraft products?
We primarily work with high-quality sustainable hardwoods, premium acrylics, and powder-coated metals to ensure durability and a professional finish.
Can I request a custom design or personalization?
Absolutely! We specialize in personalization. You can enter your custom text on the product page or contact us for fully bespoke design requests.
What is your return policy for personalized items?
Due to the custom nature of our products, we cannot accept returns unless the item arrives damaged or there was an error on our part. Please double-check all spelling before ordering.
Do you offer international shipping?
Yes, we ship our lasercraft goods worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
How should I care for my wood-engraved home decor?
To maintain the quality of your wood pieces, keep them away from excessive moisture and direct sunlight. Wipe with a dry microfiber cloth to remove dust.